Questions About delete interactions on twitter

Is there nothing better out there for consumers to interact with companies, other than Facebook and Twitter?

Let's look at Facebook first. If I'm having a problem with Brand X, then before I can post on their FB wall, I need to 'like' them (even though I actually disklike them.) Then I go an pour my heart out in a wall post, which they just promptly delete if they don't like. If I tweet at a company, the…
http://www.reddit.com/r/AskReddit/comments/1k5ut2/is_there_nothing_better_out_there_for_consumers/